Frequently Asked Questions about Kingcrafts

Orders and Payment

We extend our sincere apologies for any inconveniences stemming from the absence of an email confirmation or tracking link for your order. In such instances, we recommend following the ensuing steps:

Review Your Email: We kindly urge you to revisit your email inbox, encompassing both your primary inbox and any SPAM/JUNK directories. On occasion, order notifications might inadvertently find their way into these repositories.

Engage with Customer Support: If you have diligently combed through your email and remain unable to locate any absent order notifications, we recommend initiating contact with our esteemed customer support team. They are poised to extend further assistance, supply requisite information regarding your order, and amicably address any concerns you may harbor.

To establish communication with our customer support team, we invite you to send an email to [email protected]. Kindly furnish pertinent details such as your nomenclature, order number (if available), and a succinct overview of the predicament you are encountering. Our team is primed to expeditiously respond and guide you in the resolution of the matter.

At Kingcrafts, we steadfastly prioritize customer contentment, ardently committed to ensuring a sanguine shopping sojourn in our realm. We beseech your indulgence and acquiescence, appreciating your discernment and forbearance as we diligently labor to redress and surmount the issue promptly.

Once anew, we tender our apologies for any perturbations endured and hold in high regard your collaboration in this endeavor.

A discrepancy is apparent in one of the items within my order. How should I proceed to rectify this situation?

Kindly initiate contact with our dedicated Customer Care team, furnishing them with the pertinent order number, alongside the name and identification number of the erroneous item. The adept team will promptly address any discrepancies pertaining to incorrect items and orchestrate their resolution without delay.

Email: [email protected].

Is it possible to make modifications to my placed order in your service subsequent to its submission?

Is it feasible for me to rescind my order subsequent to its placement within your service?

Shipping and Delivery

In the event that you encounter a defective item within your received order, what course of action should you take?

Should you find that a product is absent from your received order, what steps should you take?

It’s plausible that your items have been dispatched in distinct parcels. It is advisable to review your emails to ascertain whether any of your items are slated for separate delivery.

In the scenario where an item is indeed absent, kindly establish communication with our Customer Care team. Furnish them with the order number, alongside the name and identifying number of the missing item. Rest assured, we shall extend a response within a span of 24 hours.

Discrepancies in Fulfillment vs. Customer Missteps

For any returns or complications arising from an error on our end, the expenses involved shall be borne by us.

However, in instances where customers seek to exchange or return products devoid of defects or arising from incorrect size choices, exchanges cannot be facilitated due to the custom-made nature of the products.

We express our regrets for any inconvenience this situation may have caused. We are actively striving to identify a resolution. In the interim, we extend our gratitude for your unwavering support.

Product Care

Guidelines for Laundering and Maintaining the Integrity of My Custom-Printed Attire

To safeguard the durability and excellence of your custom-printed garments, it is imperative to handle them with precision and adhere to our recommended directives:

Reverse Your Attire: Prior to introducing your garments to the washing machine, we advise reversing them inside out. This precautionary measure serves to shield the printed design during the laundering process.

Opt for Gentle Wash: When laundering your attire, favor a gentle washing cycle at a lower temperature. This choice serves to uphold the vibrancy of colors and the overall print integrity.

Embrace a Mild Detergent: Opt for a mild laundry detergent tailored for delicate fabrics. Steer clear of potent chemicals that might compromise the print quality. A gentle detergent is optimal for preserving the garment’s appearance.

Air Dry: For ideal maintenance, it is recommended to air dry your garments. Eschew tumble drying, as it carries the potential for shrinkage or detrimental effects on the print.

Iron with Care: If ironing is requisite, undertake the task from the inside out. This strategy mitigates direct heat exposure to the print, ensuring its endurance and brilliance.

In the rare eventuality that you encounter challenges with our printed products, notwithstanding adherence to the aforementioned guidelines, we encourage you to contact us promptly. You can initiate correspondence through [email protected], accompanied by an attached image of the faulty item.

Depending on the circumstances, we may be able to facilitate a replacement within a 30-day period following the delivery date. Please be cognizant that any refund or replacement appeals lodged subsequent to the 30-day timeframe will not be entertained.

At Kingcrafts, we hold your satisfaction in high regard, aspiring to ensure protracted enjoyment of your custom-printed garments. By heeding these care instructions, you contribute to the longevity and excellence of your possessions.

Should additional queries or concerns arise, we remain at your disposal via our customer support channel. Our team is at your service, poised to provide the requisite assistance.

Time Support: Mon – Fri: 9:00 am – 5:00 pm GMT -8
Office Address: 2705 N Hayden Island Dr, Portland, OR, 97217 USA
Email: [email protected]
Phone: +1 303 2108 444